Veterinary Receptionist
About The Position
White Oak Veterinary Clinic is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. What to Expect As you join our mission to [mission statement], expect to be supported in your work and home life with: A comprehensive benefits package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Professional development opportunities Employee pet discount because we know your pets are family, too. Salary: $16.00 - $17.00 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: This is a full-time position averaging 35 - 36 hours per week. Hours vary based on a rotating schedule. The hospital is open Monday 8:30 AM – 7:00 PM; Tuesday–Thursday 8:30 AM – 5:00 PM; Friday 8:30 AM – 5:00 PM (extended to 7:00 PM during July and August); and Saturday 8:30 AM – 4:00 PM.
Requirements
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
Responsibilities
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Benefits
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount because we know your pets are family, too.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
