Veterinary Receptionist, Part-time

Ethos Veterinary Health•Anchorage, AK

10d•$16 - $19•Onsite

About The Position

At PET Emergency Treatment, in beautiful Anchorage, Alaska, we are dedicated to providing the highest quality 24-hour emergency service to our community. At PET, we encourage our staff to progress clinically and professionally through continual education and training while working directly with a team of exceptional Veterinarians and technical staff. A PET Emergency Treatment Client Services Representative serves customers by providing product and service information and resolving product and service problems. They attract potential customers by answering product and service questions and suggesting information about other products and services. They open customer accounts by recording account information and maintain customer records by updating account information. They resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. They maintain financial accounts by processing customer adjustments, manage large amounts of incoming calls, and handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. They follow communication procedures, guidelines and policies, go the extra mile to engage customers, and provide a warm and compassionate greeting to every customer over the phone and in person. They listen with intent to understand and provide the best guidance for the customer in person and over the phone, determine the triage level of each pet over the phone and in person, and provide excellent communication between clients, staff and doctors. They manage the client flow from check-in, to appointment, and check-out, ensuring an exceptional client experience. They are able to offer emotional support to grieving clients in a compassionate and discreet manner. This is an amazing opportunity to work with people and pets, while representing a company that focuses on medical quality with excellent benefits!

Requirements

Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Familiarity with office software and phone systems a plus
Previous experience, especially in Veterinary Medicine, preferred
Military experienced candidates are encouraged to apply
Open to applicants who do not have a college diploma

Nice To Haves

University/college degree is an asset

Responsibilities

Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Manages large amounts of incoming calls
Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follows communication procedures, guidelines and policies
Goes the extra mile to engage customers
Provides a warm and compassionate greeting to every customer over the phone and in person
Listens with intent to understand and provide the best guidance for the customer in person and over the phone.
Determines the triage level of each pet over the phone and in person
Provides excellent communication between clients, staff and doctors
Manages the client flow from check-in, to appointment, and check-out, ensuring an exceptional client experience.
Is able to offer emotional support to grieving clients in a compassionate and discreet manner.
Answer incoming customer inquiries
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Answering customer questions
Troubleshooting and solving problems
Scheduling appointments