Veterinary Receptionist

Festival Veterinary Clinic•Bel Air, MD

4d•Onsite

About The Position

Festival Veterinary Clinic is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. As you join our mission, expect to be supported in your work and home life with: A comprehensive benefits package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Professional development opportunities Employee pet discount because we know your pets are family, too. Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: This is a full-time position. Monday through Friday, rotating 8:00 am to 6:00 pm. Rotating Saturdays 8:00 am to 1:00 PM

Requirements

Strong organizational and multitasking skills
Ability to maintain a calm, professional, and positive demeanor

Nice To Haves

Previous experience as a veterinary receptionist is preferred.

Responsibilities

Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.