Weekend Veterinary Receptionist

Innovetive Petcare•Sandy Springs, GA

1d•Onsite

About The Position

Join a fast-paced, high-impact Emergency Veterinary Hospital where every shift matters — and every weekend role directly supports life-saving care. Animal Emergency Center of Sandy Springs (AEC Sandy Springs) is an emergency and critical care veterinary hospital serving the greater Atlanta area. We provide urgent, compassionate after-hours veterinary care when pets and families need us most. We are currently hiring a Full-Time Veterinary Receptionist / Client Service Representative (CSR) with a dedicated Friday–Monday schedule, supporting our highest-volume emergency care periods. This is an ideal opportunity for experienced veterinary client service professionals, veterinary receptionists, or healthcare front desk staff who thrive in emergency medicine, high-acuity environments, and emotionally meaningful work. This is a full-time weekend-focused CSR role, designed for professionals who prefer: Consistent, structured scheduling Weekday flexibility (Tuesday–Thursday off) High-impact weekend ER experience AEC Sandy Springs operates during peak emergency demand periods: 24/7 Emergency Operations: Thursday 6:00 PM – Tuesday 8:00 AM After-Hours Emergency Care: Tuesday–Thursday overnight coverage windows This role focuses on Friday–Monday coverage, supporting our busiest and most critical patient care periods. If you are energized by weekends, thrive in fast-paced environments, and want meaningful clinical impact — this schedule is a major advantage. Your Role in Emergency Veterinary Medicine In emergency medicine, a Veterinary Receptionist / CSR is a critical member of the care team, not just administrative support. You are: The first point of contact during emergencies A calm, reassuring presence during high-stress moments A communication bridge between clients and medical teams A key contributor to patient flow and hospital efficiency

Requirements

High School Diploma or equivalent
Reliable availability for overnight, evening, and weekend shifts
Ability to lift 30–50 pounds
Strong dependability and punctuality

Nice To Haves

Experience as a Veterinary Receptionist or Veterinary CSR
Experience in emergency veterinary medicine or human healthcare
Background in high-volume medical or hospital environments
Calm under pressure
Exceptional communication skills
Deep empathy and emotional maturity
Strong multitasking ability
High attention to detail
Professional demeanor in emotionally intense situations

Responsibilities

Greet and triage incoming emergency patients
Identify STAT cases and immediately alert medical staff
Maintain calm, organized intake during high-pressure situations
Guide pet owners through urgent medical situations
Explain estimates, treatment plans, and hospital flow clearly
Support families during end-of-life care and difficult decisions with empathy and professionalism
Manage high-volume multi-line phone systems
Accurately document client and patient information
Process payments and maintain financial accuracy
Maintain a clean, professional, welcoming reception area
Partner closely with veterinarians and veterinary technicians
Support efficient patient flow and communication
Contribute to a respectful, accountable, high-performance team culture

Benefits

Medical insurance
Dental insurance
Vision insurance
Employee Assistance Program (EAP) for personal and professional support
Competitive hourly pay based on experience
401(k) retirement plan with employer match
Employee pet care discounts
Paid training and onboarding support
Paid Time Off (PTO)
Paid holidays (for eligible full-time employees)
Consistent, structured Friday–Monday full-time schedule
Ongoing training in emergency veterinary medicine and client service excellence
Career advancement opportunities within the Innovetive Petcare veterinary network
Exposure to high-acuity ER and critical care cases
Development pathways for veterinary client service professionals seeking long-term growth
Supportive, team-oriented emergency hospital culture
Hands-on experience in a fast-paced 24/7 veterinary emergency environment
Opportunity to play a critical role in life-saving veterinary care during high-volume weekend operations