Veterinary Receptionist

Hebron Animal Hospital•Hebron, KY

4d•Onsite

About The Position

At Hebron Animal Hospital, you’ll join a compassionate, knowledgeable, and supportive team dedicated to providing exceptional veterinary care. We are a well-established, fast-paced six-doctor veterinary hospital in Hebron, KY, serving primarily dogs and cats along with pocket pets. As an AAHA-certified hospital, we take pride in maintaining high standards of veterinary medicine while creating a welcoming experience for both clients and patients. We also have Fear Free Certified professionals on our team. As a veterinary receptionist, you’ll play an important role in creating a positive first and last impression for every client who walks through our doors. You’ll work closely with our veterinary doctors, technicians, assistants, and support team to keep the hospital running smoothly and ensure every client feels heard and cared for.

Requirements

Experienced in reception or client service; at least 1 year of veterinary experience is preferred
Compassionate, calm, and comfortable supporting clients during stressful situations
A strong communicator and team player
Highly organized and able to multitask in a fast-paced veterinary setting
Comfortable using computers and learning veterinary technology and systems
A self-starter who is eager to continue building veterinary knowledge and skills

Responsibilities

Greeting clients and patients with warmth and professionalism
Answering phones, emails, and client questions while directing concerns to the appropriate team member
Scheduling appointments to support an efficient veterinary hospital workflow
Checking clients in and out and processing payments
Helping maintain a clean, organized, and welcoming reception area
Providing compassionate and discreet emotional support to clients during difficult situations
Communicating veterinary recommendations and helping clients understand their next steps
Multitasking in a busy veterinary environment while maintaining excellent client service