Veterinary Receptionist - Pheonix, AZ

Vetcor • Phoenix, AZ

8d • Onsite

About The Position

West Phoenix Veterinary Hospital is hiring a Veterinary Receptionist. We are looking for a calm, cheerful, and professional Veterinary Receptionist to support our clients, patients, veterinarians, and veterinary technicians. In this role, you’ll help create a positive experience for every person and pet while keeping communication, scheduling, and daily hospital operations running smoothly. You will be an essential connection between our clients and medical team. Whether you’re helping a worried pet owner, coordinating an appointment, updating an important medical record, or educating a client about wellness care, your work will directly support better experiences and outcomes for pets and their families.

Requirements

• A calm, cheerful, and professional telephone presence.
• Excellent customer service and interpersonal skills.
• The ability to make every person you interact with feel welcome and appreciated.
• Strong written communication, recordkeeping, and note-taking skills.
• Excellent organization and attention to detail.
• The ability to multitask effectively in a busy veterinary environment.
• Clear communication with clients and hospital team members.
• A collaborative, team-first attitude.
• Comfort safely and compassionately interacting with both cats and dogs.
• The physical ability to lift at least 30 pounds.

Responsibilities

• Answer incoming calls in a calm, cheerful, and professional manner.
• Create a welcoming experience and help every client feel valued.
• Schedule appointments and help manage the hospital’s daily calendar.
• Maintain accurate client and patient records.
• Document detailed notes and communications within the medical record.
• Communicate clearly and compassionately with clients.
• Coordinate communication between departments and hospital team members.
• Support veterinarians and veterinary technicians in delivering high-quality care.
• Educate clients about wellness care, pet nutrition, and other aspects of their pets’ health.
• Advocate for patients and help maintain a safe, organized, and effective hospital environment.
• Manage multiple responsibilities and shifting priorities throughout the day.
• Work collaboratively with teammates to support an efficient hospital workflow.

Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program
• Health insurance including medical, dental, and vision (full-time only)
• Supplemental insurance options
• Paid parental leave
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Fridays off
• Flexible scheduling
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed