Veterinary Receptionist
About The Position
Levittown Animal Hospital is expanding and hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes. We welcome individuals who are passionate about animal care and eager to learn. At Levittown Animal Hospital, we provide hands-on training for the right candidate, so you can grow your skills, gain experience, and become an essential part of our veterinary team.
Requirements
- Previous experience in a veterinary setting is a plus, but we’re happy to train the right candidate who is eager to learn.
- Basic knowledge of veterinary terminology and procedures preferred
- Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
- Ability to maintain a calm, professional, and positive demeanor
Responsibilities
- Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
- Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
- Handle incoming calls for appointments, care questions, prescription refills, and more.
- Make outbound calls for appointment reminders and follow-up care.
- Process payments, manage invoicing, and schedule future appointments with attention to detail.
- Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
- Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.
Benefits
- Employee pet discount
- 401(k) with a generous company match
- Employee referral bonus ($1,000)
- Hands-on training and mentorship
- Annual Uniform Allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
