Experienced Veterinary Receptionist - Sheboygan, WI

Sheboygan Animal Hospital•Sheboygan, WI

32d•Onsite

About The Position

Sheboygan Animal Hospital is seeking an experienced Veterinary Receptionist for a full-time position. This role is ideal for a candidate passionate about client service, organized in busy environments, and eager to join a supportive team. The hospital is a 3.5-doctor small animal and pocket pet/exotic practice located in Sheboygan, Wisconsin. They emphasize exceptional patient care starting with caring for their staff and offer a work environment where contributions are valued, ideas are heard, and professional growth is supported.

Requirements

Previous experience in a client care role
Strong customer service skills with a focus on building long-term client relationships
Excellent multitasking skills and the ability to remain calm in a fast-paced environment
Compassionate communication skills, especially during sensitive or emotional situations
Strong attention to detail when updating patient records and documenting communication
Experience coordinating appointments, managing schedules, and supporting efficient clinic flow
A positive, supportive, and team-focused attitude
Confidence to take ownership of your responsibilities while knowing when to ask for help
A willingness to learn, grow, and encourage the growth of others

Responsibilities

Greet clients and patients with warmth and professionalism
Answer phones, route calls appropriately, and respond to voicemails promptly
Schedule appointments and efficiently manage a multi-doctor calendar
Check patients in and out while maintaining accurate client and patient information
Collect payments, process invoices, and review estimates with clients
Maintain accurate patient records and document client communications
Handle client concerns with empathy and professionalism, escalating when additional support is needed
Help coordinate appointments and hospital flow throughout the day
Support teammates and help keep the day running smoothly