Veterinary Receptionist / Client Service Representative

Western Veterinary Partners • Woodland, CA

18d • $20 - $25 • Onsite

About The Position

Woodland Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role is required
• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Strong organizational and time management skills
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Nice To Haves

• Experience scheduling appointments and coordinating calendars preferred
• Full-time candidates should have at least two years of veterinary experience
• Flexibility throughout the week, including Saturday and Sunday is preferred

Responsibilities

• Create exceptional client experiences
• Build trust through compassionate service
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions
• Support clients with essential information about our services

Benefits

• Medical, dental, and vision insurance with choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed