Veterinary Receptionist / Client Service Representative
About The Position
Main Street Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Main Street Animal Clinic has been a trusted part of the Oakland, TN community for years, offering a full spectrum of small animal medicine and surgery. Our 4-doctor team is supported by a close-knit staff that takes pride in both medical excellence and genuine client care. Our culture is friendly, appreciative, and growth-oriented. Many of our team members have developed from entry-level roles into advanced positions, and we're proud of the mentorship environment we've built. Oakland itself is a welcoming small town with affordable living and a family-friendly pace — close enough to Memphis for city amenities, without the city hustle. If you're looking for a place where your work is valued, your growth is supported, and your patients and clients become like family — we'd love to meet you
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Experience working with veterinary practice management software, especially Cornerstone, preferred
- Experience scheduling appointments and coordinating calendars preferred
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
