Veterinary Receptionist/ Client Service Representative
About The Position
Poulsbo Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Poulsbo Animal Clinic is an AAHA-accredited, 3-doctor small animal practice operating in a modern, spacious facility with designated feline-friendly areas to reduce stress for our cat patients. As a fast-paced clinic that regularly handles urgent care cases and performs a variety of orthopedic surgeries, we offer a dynamic environment supported by comprehensive in-house services, including a full pharmacy, laboratory, surgery suite, and dental suite. Our dedicated team works closely with every client to ensure each pet receives the personalized, attentive care they deserve. By combining advanced medical practices with compassionate collaboration, we strive to deliver exceptional care and support through every stage of our patients’ lives. Poulsbo Animal Clinic is proud to be an active part of the community; partnering with local businesses to support and strengthen the region we serve.
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Experience scheduling appointments and coordinating calendars preferred
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
