Veterinary Receptionist/Assistant
About The Position
My Pet's Veterinary Urgent Care & Wellness is seeking a dedicated and versatile Veterinary Receptionist/Assistant to join their team. This dual-role position involves being a vital part of both the medical support team and reception staff. Responsibilities include assisting in the treatment area, greeting clients at the front desk, answering phones, checking clients and patients in and out, patient restraint and handling, cleaning and maintaining hospital areas, assisting DVMs, and providing minor patient care and support. The ideal candidate will be comfortable working as part of the entire veterinary team and assisting wherever needed. This role requires balancing excellent customer service with hands-on patient support in a fast-paced, team-focused environment.
Requirements
- 2+ years of experience in a customer service, reception, or client-facing role
- Proficiency in managing a multi-phone line system while assisting in-person clients
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Safe animal handling and restraint skills for dogs and cats of varying sizes and temperaments
- Ability to assist with exams, treatments, and outpatient procedures
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience
- Experience scheduling appointments and coordinating calendars
Responsibilities
- Answering phones
- Checking clients and patients in and out
- Patient restraint and handling
- Cleaning and maintaining hospital areas
- Assisting the DVMs
- Providing minor patient care and support
- Managing a multi-phone line system while assisting in-person clients
- Providing compassionate, professional service to clients during both routine and emotionally sensitive situations
- Scheduling appointments and coordinating calendars
- Accurately processing payments and maintaining financial records
- Safe animal handling and restraint skills for dogs and cats of varying sizes and temperaments
- Assisting with exams, treatments, and outpatient procedures
Benefits
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform Allowance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
