Veterinary Receptionist, Veterinary Assistant Hybrid

Ethos Veterinary Health • Nashua, NH

5d • $18 - $22 • Hybrid

About The Position

Ethos Veterinary Urgent Care in Nashua, NH is hiring a Veterinary Assistant / Veterinary Receptionist to support both our patients and clients. This hybrid role is a great opportunity for someone who enjoys working with animals and people and wants to build hands-on veterinary skills while being part of a collaborative urgent care team. Veterinary Assistant experience is welcome, but it is not required. If you bring a strong work ethic, reliability, a willingness to learn, and a genuine interest in veterinary medicine, we are open to training the right person.

Requirements

• One year of customer service experience preferred; we are willing to train the right candidate
• Comfortable working in a fast-paced, highly collaborative environment
• Commitment to developing positive, long-term relationships with colleagues, clients, and the community
• Detail-oriented with strong organizational and time management skills
• Strong communication and customer service skills
• Comfortable managing multiple priorities while maintaining accuracy and professionalism
• Fluent English speaking and reading skills required
• High school diploma or equivalent required
• Candidates from vocational co-op programs will be considered
• Ideally 6 months of experience working in a veterinary hospital setting
• Basic animal restraint skills and an ability to recognize and respond appropriately to animal behavior
• Comfortable supporting Veterinary Technicians and doctors in a hands-on clinical environment
• Strong communication, organization, and teamwork skills

Nice To Haves

• Veterinary Assistant experience is welcome, but it is not required.

Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate clients about hospital services and practices
• Process client check-ins promptly and efficiently
• Schedule and check in appointments while responding to client requests
• Process patient admissions and discharges accurately and schedule follow-up appointments as needed
• Prepare invoices and process payments accurately
• Answer multiple phone lines promptly and professionally and direct calls appropriately
• Assist with administrative responsibilities, including scanning, faxing, and emailing
• Provide a high level of client service while supporting pets and their families during urgent veterinary visits
• Collaborate closely with the medical team to support an efficient, compassionate client and patient experience
• Obtain and report patient vitals
• Assist with prioritizing patient treatments and communicating care needs
• Serve as an intermediary between the doctor and client for non-essential communication
• Collect and summarize detailed patient histories following triage by Veterinary Technicians
• Communicate treatment needs between doctors and Veterinary Technicians, including blood draws and procedures
• Assist with basic animal restraint and safely read animal behavior
• Prepare for and assist Veterinary Technicians and doctors with patient care
• Assist with radiographs and other common urgent care procedures
• Support hospital cleaning, organization, and patient-care readiness
• Handle prescription requests, client callbacks, lab work entries, and other patient-related administrative needs
• Help keep appointments and daily hospital workflow on track

Benefits

• CSR Certificate Program!
• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• PTO
• Employee Referral Bonuses + 50% Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED