Veterinary Receptionist/Assistant

Vetcor•New Fairfield, CT

4d•Onsite

About The Position

New Fairfield Animal Hospital is hiring a Veterinary Receptionist/Assistant. This is a full-time position with predictable scheduling, featuring a 4-day work week and rotating Saturdays off. The role involves greeting clients and patients, managing appointments, handling administrative tasks, and providing direct patient care. The hospital emphasizes a supportive, positive team culture, collaboration, and compassion, offering opportunities for learning and growth in a fast-paced environment. The position is ideal for someone who enjoys helping both people and pets.

Requirements

Strong communication and client service skills
Compassionate, empathetic approach toward clients, patients, and coworkers
Positive attitude and willingness to learn
Ability to multitask and stay organized in a busy environment
Team-oriented mindset with a willingness to both ask for and offer help
Attention to detail and commitment to high-quality patient care
Ability to adapt, grow, and continue learning every day
Genuine passion for veterinary medicine and teamwork

Responsibilities

Greet clients and patients with warmth and professionalism
Answer phones, route calls appropriately, and respond to voicemails promptly
Schedule appointments and efficiently manage a multi-doctor calendar
Check patients in and out while maintaining accurate client and patient information
Collect payments and process invoices
Communicate hospital policies, pricing, and service information clearly
Maintain a clean, organized front desk and welcoming lobby environment
Handle client concerns with empathy and professionalism
Help clients schedule recommended services, procedures, and rechecks
Educate clients on preventative care and next steps
Feed, walk, and care for hospitalized patients
Maintain cleanliness and sanitation throughout kennel and treatment areas
Assist veterinarians during exams, treatments, and procedures
Obtain patient histories, vitals, and patient assessments
Perform in-house laboratory testing including CBC/chemistry, urinalysis, cytology, and fecal testing
Maintain accurate patient records and medical charts
Provide compassionate client education and communication
Collaborate with the veterinary team to support an efficient workflow
Support daily hospital operations and patient care needs as needed