Veterinary Practice Manager

Alliance Animal Health•Hillcrest, OH

1d•Onsite

About The Position

Wooster Animal Clinic is seeking a courteous and efficient Veterinary Practice Manager to coordinate and manage all office administration procedures. This role involves ordering, inventory management, coordinating schedules, resolving conflicts among office staff, training staff, and ensuring the practice operates efficiently. The manager will also be responsible for answering pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs. The ideal candidate will be patient, detail-oriented, and adept at multitasking, with exceptional management, organizational, and customer service skills.

Requirements

Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
Knowledgeable in veterinary medicine terminology and how to run a veterinary hospital
Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset
Open availability with flexibility to change hours based on hospital’s needs
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
Answering telephone calls in a polite and professional manner.
Strong client service skills.
Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.

Responsibilities

Make informal recommendations to the veterinary regional manager concerning staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress, discuss corrective measures, and prepare appraisals.
Recruit, hire, and onboard appropriate staff members, and terminate staff members who do not follow guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, explain hospital personnel policies and procedures, and maintain effective employee-management communication.
Work collaboratively with all team members, ensuring actions support the hospital, doctors, and practice philosophy.
Maintain knowledge of hospital procedures for assembling patient records and recording veterinary practitioners’ orders.
Demonstrate knowledge of veterinary terminology to accurately enter specific information into patient records.
Obtain information from owners to complete records, give instructions for scheduling appointments and therapeutic activities, and relay practitioners’ orders concerning animal care and treatment.
Ensure pet owners' complaints are promptly addressed and resolved.
Prepare employee work schedules and manage office staff.
Establish inventory control systems to assure adequate stocks of supplies, review best prices for purchased products, and maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
Ensure payroll is completed and submitted accurately and in a timely manner.
Establish good relationships with vendors to receive the best support.
Promptly notify the appropriate veterinary staff of emergency cases.
Interview suitable office staff candidates and provide training to office employees as needed.
Perform other duties as assigned.

Benefits

Relocation assistance may be provided for qualified candidates.
Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)