Veterinary Practice Manager
About The Position
Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing high-quality specialty care to pets with acute and chronic skin conditions across over 50 locations. With over 90 doctors, ADG leads in clinical practice, research, and education, participates in drug/product development and clinical trials, and runs the largest dermatology residency program. The Practice Manager will lead a dedicated team, focusing approximately 40% on administrative and leadership responsibilities and 60% on direct support of patients and clients, contributing to the day-to-day operations of the practice.
Nice To Haves
- Registered Veterinary Technician credentials
- Multi-specialty experience
Responsibilities
- Supervise the technician and front desk staff.
- Provide technician and receptionist scheduling, training, and development.
- Conduct all aspects of staff management, including hiring, performance evaluations, salary reviews, and disciplinary actions.
- Ensure accurate and timely payroll processing.
- Collaborate with all stakeholders to streamline the patient admitting, clinical workflow and discharging processes.
- Assist technical staff in various aspects of patient care, including nursing care, anesthesia, skin tests, surgery, laboratory work, and pharmacy procedures.
- Work closely with the stakeholders to maintain complete and accurate patient medical and surgical records.
- Support the clinic by filling in as needed (up to 60% of the time).
- Uphold excellent customer service and client relations within the practice.
- Ensure prompt processing of referral letters and other clinic communications.
- Oversee appointment scheduling, ensuring accurate service type bookings and inclusion of all necessary information.
- Collaborate with Doctors and Regional Operations Managers to resolve client complaints.
- Ensure all records are up to date, including client records, anesthesia, and controlled substance logs, laboratory reports, and more.
- Establish and enforce a system for chart retrieval, skin test authorization forms, laboratory procedures, surgery records, euthanasia documentation, callbacks, client cards, and filing, ensuring staff compliance.
- Monitor key costs, including Cost of Goods, labor, and expenses, as well as revenue opportunities to keep the practice within budget.
- Review daily charges to ensure accurate capture of all fees.
- Partner with Regional leadership to understand income statements and financial data and execute prescribed financial management initiatives.
- Collaborate with Regional Leadership to develop and implement marketing strategies and opportunities within the RDVM community.
- Ensure that clinic staff effectively utilize marketing tools and materials and apply authorized discounts.
- Maintain the cleanliness and upkeep of the clinic, coordinating cleaning schedules with the Technician Lead and front desk staff.
- Work with Operations to address any building or facility concerns promptly.
- Adhere to prescribed maintenance schedules for all machines and equipment within the hospital.
- Deliver consistent results.
- Build effective teams.
- Make good decisions.
- Take care of our people.
- Take care of our patients.
- Take care of our clients.
- Perform any other duties as assigned to achieve primary role objectives.
Benefits
- No weekends!
- Paid vacation
- Paid holidays
- Competitive wages
- Monthly bonuses based on clinic dietary sales
- Medical, dental, vision, dependent care FSA, and short-term disability benefit options
- Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
- 401K with employer match
- CE opportunities
- Uniforms
- Discounts on services and medications for employee pets
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
11-50 employees
