Veterinary Hospital Services Manager

Ethos Veterinary Health • Waukesha, WI

23h • Onsite

About The Position

WVRC Waukesha is seeking a Hospital Services Manager to lead the daily operations of our 24 hour Emergency service. This is a highly visible leadership role responsible for driving operational excellence, developing and supporting team members, and ensuring an exceptional experience for both clients and patients. This position is ideal for a strong, people-focused leader who can balance strategic thinking with hands-on operational oversight in a dynamic, high-acuity environment. Our hospital was proudly the 2025 Ethos Veterinary Health President’s Award winner, which recognizes well-run hospitals within the Ethos network that have shown sustained revenue and profit growth stemming from great medicine, outstanding client service, and best-in-class resource utilization. If you excel at leading through complexity - balancing patient flow, staffing, and real-time decision-making—while fostering a collaborative, supportive culture, you may be exactly who we are looking for!

Requirements

• 3+ years of leadership or supervisory experience (required)
• Strong operational and organizational skills with the ability to prioritize and delegate effectively
• Proven ability to lead in high-stress, fast-paced environments
• Excellent communication and interpersonal skills
• Bachelor’s degree or equivalent work experience

Nice To Haves

• Experience in the veterinary field (preferred)

Responsibilities

• Lead and develop a high-performing emergency team, fostering a culture of accountability, collaboration, and continuous growth
• Partner closely with the Medical Director and Hospital Director to align operational and medical priorities
• Oversee staffing, scheduling, and real-time resource allocation to ensure optimal patient care and team efficiency
• Drive an exceptional client experience from intake through discharge and follow-up
• Manage departmental operations, including workflow optimization, safety compliance, and equipment oversight
• Participate in financial planning, budgeting, and performance tracking to meet hospital goals
• Support recruiting, hiring, onboarding, and performance management of team members
• Serve as a coach and mentor, guiding team members in professional development and non-clinical competencies

Benefits

• VetBloom access: Race approved continuing education, training, and curriculum library.
• Medical, dental, vision, short & long- term disability option, company paid life insurance, flex- spending account, 401(k), Employee Assistance Program, uniform & CE allowance provided annually.
• medical
• dental
• vision
• 401k with employer match
• paid time off (including sick time)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager