Veterinary Hospital Assistant Manager

Healing Paws Veterinary Hospital•Hillsborough, NC

About The Position

The Assistant Manager in collaboration with the Practice Manager oversees the daily function and flow of the hospital across all departments. This is a full-time position with flexibility to work in any role across the hospital. The Assistant Manager should have an infectiously productive and positive outlook on communication and team building, with a strong focus in client services, and a flexible mentality to promote our “yes” culture. Our managers truly embody our core values. They lead with a grounded presence, bring passion to their work, and create an environment that is encouraging, open-minded, and supportive. They approach others with gentleness, treat everyone with respect and kindness, and operate with intention and efficiency each day. Shifts are Monday through Friday.

Requirements

Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, and unpleasant odors.
Ability to always communicate professionally and effectively and maintain professionalism in emotionally charged / challenging situations.
Ability to provide high quality customer service embodying a yes culture for clients.
Ability to work effectively as a member of a team.
Ability to work effectively with computers, software, and electronics.
Comfortable managing multiple priorities in a fast-paced environment
Ability to lift patients with or without reasonable accommodations.
Ability to sit or stand for extended periods of time and walk intermittently?
Repetitive motion.
Substantial movements (motions) of the wrists, hands, and/or fingers
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation
2+ years veterinary hospital experience required, preferably as a technician or assistant

Nice To Haves

2+ years prior supervisory or lead experience preferred
Strong understanding of veterinary workflow
Ability to lead with accountability and professionalism

Responsibilities

Leads morning huddles
Leads daily support staff assignments and oversees room flow to drive timely and efficient check-ins and check-outs.
Ensures adherence to hospital protocols and standards of care
Partners with the Practice Manager to improve hospital flow by identifying and resolving workflow bottlenecks in real time.
Assists the Practice Manager with applying approved discounts.
Handles ordering and managing inventory levels of hospital supplies and pet food.
Supports the Practice Manager with performance and KPI reporting by monitoring daily workflow efficiency and appointment utilization
Assists the Practice Manager in social media engagement
Ensure doctor schedules are entered and appropriate blocks are applied.
Oversees support staff shifts and role assignments
Provides ongoing, real-time coaching and performance support.
Sets the tone for hospital culture, expectations, and professionalism through consistent example.
Supports the Practice Manager in training new hires by following established training protocols and timelines.
Escalates employee relations concerns to the Practice Manager as appropriate
Guides the team to complete checklists and daily tasks
Serves as a flexible, hands-on support across the hospital, stepping into roles as needed.
Performs core responsibilities of each position while proactively addressing staffing gaps to ensure seamless operations and consistent client and patient experience.
Assists the Practice Manager in training of new hires; follows established training protocol and training timeline to help ease new hires into their roles
Assists in maintaining training checklists and protocols
Provides educational and team building topics for meetings and daily flow
Regularly checks-in with support staff to help guide training timelines and create new training goals
Promotes a positive and professional client experience
Ensures client communication standards are upheld.
Responds in a timely and professional manner, promoting our “yes” culture and demonstrating to the team in real-time how to handle client related challenges
Helps monitor and address call backs, communications, prescription refill requests, and client concerns efficiently
All other duties as assigned.

Benefits

Tuition assistance for veterinary assistants interested in becoming credentialed technicians
A choice between two medical plans with prescription drug benefits
Dental and vision coverage available
401(k) Savings Plan with employer match, including immediate vesting
Life insurance for yourself, spouse and eligible dependents available
Paid time off / holidays
Health Savings Account available
Short term disability available
Supplemental critical illness and accident plans available
Uniform allowance
Continuing education allowance for credentialed technicians
Employee assistance program