Veterinary Hospital Manager - RVT

Petco•Escondido, CA

7d•$21 - $34•Onsite

About The Position

The Hospital Operations Manager provides daily leadership to the veterinary hospital and partners with Hospital Veterinarian(s). This role collaborates with retail store partners to ensure a smooth and profitable operation by fostering a culture of high-quality patient care and exceptional customer service, while also driving revenue and managing costs. The Hospital Operations Manager embodies the mission and values of the hospital and Petco, empowering partners to create an exceptional client and patient experience. This role coordinates overall hospital operations and cultivates a supportive, collaborative team environment. A passion for pet health and wellbeing is essential.

Requirements

2-3 years previous experience working in a veterinary practice. In lieu of veterinary experience, must have 2+ years of strong leadership experience.
Excellent written and verbal communication skills.
Ability to make decisions, delegate tasks and responsibilities, and drive results with hospital partners.
Compassionate, sympathetic, and able to maintain a professional attitude and demeanor during emotional and stressful situations.
Telephone etiquette and basic computer skills.
Team player willing to continue learning, offer creative ideas, and accept continual change.
Basic computer skills (e.g., Microsoft Office suite).

Nice To Haves

3-5 years previous experience working in veterinary practice
Previous P&L management
Bachelor’s degree or equivalent experience
3+ years in a management role, including customer service
Reporting and data analysis experience
Veterinary Assistant/Technician experience in positions of increased responsibility
Licensed Veterinary Technician or Certified Veterinary Assistant (not required)
Change agility- Works productively and able to navigate ambiguity or uncertainty while assuming positive intent in a fast-paced and evolving environment.
Desire to Learn - Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates both giving and receiving productive and well-intentioned feedback.
Drive for Results -- Initiate decisive, timely actions to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts while taking personal responsibility to make decisions and execute actions.

Responsibilities

Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience.
Create productive, collaborative and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment.
Manage day-to-day practice functions including veterinarian and support partner scheduling, equipment function and maintenance, inventory control and ordering, proper invoicing, patient scheduling, team training, radiological safety program, and handling elevated client concerns.
Oversee hiring, training, reviewing, counseling, and separation of paraprofessional partners, in partnership with the Area Operations Manager (AOM) and Human Resources Business Partner.
Assume scheduling responsibilities for all paraprofessional partners, ensuring coverage at least two weeks in advance.
Maintain all hospital partner punctuality and attendance in accordance with Petco’s policy.
Create and maintain the doctor’s schedule with support from the Area or Regional Medical Director as needed.
Review P&L monthly reporting and partner with the Area Operations Manager to increase revenue growth and exceed financial targets.
Escalate partner or client issues to the Area Operations Manager, Area Medical Director, and/or HRBP as required.
Interface and collaborate with the Petco store team to drive a seamless complete care customer experience.
Schedule appointments, provide client education, relay test results to doctors and clients, maintain and update hospital inventory, manage client/patient records within the practice management system, and manage accounts receivable.
Maintain a neat and clean hospital environment, adhering to OSHA standards and performing regular cleaning based on necessity and a predetermined maintenance schedule.
Uphold and enforce all policies of Petco and Vetco Total Care.
Address and resolve patient client or hospital partner issues as they occur or as soon as possible.
Demonstrate exceptional teamwork and commitment to achieve shared goals.
Collaborate with the Retail Team to drive a positive cultural and cohesive team environment.
Provide backup front desk support as needed, including answering telephones.
Perform additional duties and special projects as assigned.