Veterinary Hospital Manager
About The Position
The Hospital Manager is a key operational and cultural leader within the hospital, responsible for supporting team performance, operational efficiency, and a positive workplace environment. This role partners closely with the Hospital Director and Medical Director to ensure smooth daily operations, a high-performing team, and an exceptional client and patient experience. At Route 66 Veterinary Emergency & Critical Care Center, part of Ethos Veterinary Health, this role does not operate in isolation or hold sole P&L ownership. Instead, the Hospital Manager contributes to financial performance, operational excellence, and team development as part of a collaborative leadership structure. This position is especially critical as we continue to intentionally rebuild and strengthen our hospital culture, making this an opportunity for a leader who is energized by change, accountability, and team development.
Requirements
- Leadership experience with the ability to coach, provide feedback, and manage team performance
- Experience overseeing hospital or practice operations, including front desk operations and staffing and scheduling practices
- Financial and operational awareness, including labor management, inventory oversight, and monitoring key performance indicators (KPIs)
- A strong client service focus, with the ability to handle and resolve client concerns and escalations
- Strong communication and emotional intelligence, with the ability to address conflict proactively and professionally
- Comfort leading through change and supporting organizational initiatives
- A collaborative mindset and commitment to exceptional patient care
Responsibilities
- Model and reinforce a culture of respect, accountability, and collaboration
- Lead with transparency, consistency, and emotional intelligence
- Provide consistent coaching, feedback, and performance management for team members
- Address conflict proactively and professionally
- Encourage and support continuing education and skill advancement
- Directly oversee front desk operations and team performance
- Identify inefficiencies and implement process improvements
- Work with Technical Training and Development leads to ensure proper staffing levels and effective scheduling practices
- Maintain compliance with hospital policies, safety protocols, and regulatory standards
- Support implementation of new systems, tools, and operational initiatives
- Champion a high standard of client service across all departments, and handle and resolve client concerns and escalations
- Help implement strategies to improve client satisfaction, retention, and experience
- Contribute to hospital financial health through labor management and scheduling efficiency, inventory oversight and cost awareness, and monitoring key performance indicators (KPIs)
- Partner with the Hospital Director on budget tracking and forecasting, and identifying growth opportunities
- Support revenue growth through improved operations and client experience
- Participate in hiring, onboarding, and training of new team members, and support ongoing staff development and career pathing
- Conduct or assist with performance evaluations and development plans
- Partner closely with the Hospital Director and Medical Director on strategic and operational decisions, and act as a liaison between leadership and support staff
- Support change management and organizational initiatives
- Work closely with veterinarians, technicians, and support teams
- Contribute to a positive, team-focused hospital culture
Benefits
- 401(k) with matching contributions
- Health, dental, and vision insurance
- Life insurance coverage
- Paid time off (PTO) for work-life balance
- Flexible scheduling options
- Employee discounts on veterinary services
- Professional development assistance and ongoing training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
