Veterinary Emergency Service Head

BluePearl • Dallas, TX

4d • Onsite

About The Position

BluePearl Pet Hospital in Lewisville, TX is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team. The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and have at least three years of ER experience. Previous leadership experience preferred.

Requirements

• DVM from accredited university
• Successfully completed an internship
• At least three years of ER experience

Nice To Haves

• Previous leadership experience preferred

Responsibilities

• Manage the schedule for all ER Clinicians, including PTO requests, depending on location.
• Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
• Mentor ER Clinicians and new ER/ICU support staff.
• Oversee ER Clinician case management and providing guidance as needed on case management decisions.
• Integrate the emergency and specialty services to successfully manage all hospitalized cases.
• Act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
• Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
• Actively contribute to recruiting new Emergency Clinicians.
• Ensure new hires have been assigned a mentor to support retention and engagement.
• Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
• Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
• Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.
• Assist with performance reviews.
• Assist management team with client and pDVM concerns when necessary.
• Work with management team to oversee capital purchases for ICU/ER department.

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options.
• Company-paid Short-Term and Long-Term Disability
• Flexible work schedules.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform.
• Annual company store allowance.
• Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree