Veterinary Emergency Service Head
About The Position
BluePearl Pet Hospital in Lewisville, TX is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team. The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and have at least three years of ER experience. Previous leadership experience preferred. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. BluePearl Specialty + Emergency Pet Hospital is a national network of specialty and emergency pet hospitals. Our hospitals are located throughout the country, most of which are open 24 hours a day, every day of the year. Our veterinarians use innovative procedures, high-tech equipment and the latest treatment methods to provide comprehensive medical care to pets. We combine this expertise with a love for animals and the belief that kindness is the foundation of veterinary medicine. Our mission: Enriching lives through remarkable care for pets. At BluePearl, we recognize that pets are part of the family. We honor the human-animal bond by providing the very best in advanced medical care for pets – including techniques that were once reserved exclusively for humans. Our vision: To transform the delivery of veterinary care through specialty and emergency medicine.
Requirements
- DVM from accredited university
- Successfully completed an internship
- At least three years of ER experience
Nice To Haves
- Previous leadership experience preferred
Responsibilities
- Manage the schedule for all ER Clinicians, including PTO requests, depending on location.
- Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
- Mentor ER Clinicians and new ER/ICU support staff.
- Oversee ER Clinician case management and providing guidance as needed on case management decisions.
- Integrate the emergency and specialty services to successfully manage all hospitalized cases.
- Act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
- Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
- Actively contribute to recruiting new Emergency Clinicians.
- Ensure new hires have been assigned a mentor to support retention and engagement.
- Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
- Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
- Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.
- Assist with performance reviews.
- Assist management team with client and pDVM concerns when necessary.
- Work with management team to oversee capital purchases for ICU/ER department.
Benefits
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals
- Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans
- 401(k) and life insurance options
- Company-paid Short-Term and Long-Term Disability
- Flexible work schedules
- A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
- Access to 12 mental health care sessions annually at no charge
- Well-being resources through Lyra, an online mental health support platform
- Annual company store allowance
- Trupanion pet insurance
- Discounts to our associates for pet treatments, procedures, and food
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
