Veterinary Discharge Coordinator- Overnight

Ethos Veterinary Health•Cockeysville, MD

2d•Onsite

About The Position

Pet + E.R in Hunt Valley, MD is hiring a full-time Overnight Discharge Coordinator to join our outstanding team! The role of Discharge Coordinator entails many duties to help ensure clear communication between our hospital and clients (owners and PCVet) and internally within CVRC. They also assist doctors with client communication, communicating and assisting clients that have questions after discharge, as well as facilitating an efficient and clear transition from in hospital care to continued and or home care for clients. Additionally, the discharge coordinator helps support the maintenance of patient records and client communications such as laboratory and radiology results, call backs, and follow ups. The discharge coordinator also reviews in hospital billing and will audit as needed if any discrepancies.

Requirements

High School Diploma or G.E.D.
Basic math, reading and writing skills
Organized
Punctual
Friendly
Compassionate
Understand general phone etiquette
Be computer literate especially with Windows based computer programs
Be capable of answering a multi-line telephone system
Understand the basic services the ER and Specialty practices provide

Nice To Haves

3+ years’ experience of experience working in a team of 10 or more.
3+ years’ experience working in a specialty veterinary environment
Bachelor’s degree in relevant discipline

Responsibilities

Update discharge information in appropriate PIM system when updated by doctor
Facilitate scheduling all discharges
Ensure all discharging tasks and medications are filled and prepared before scheduled discharge
Triage and field all client questions and concerns
Assist with maintaining lab call back sheets in doctor’s station
Communicate effectively with PCVet
Maintain a positive attitude
Be able to work well under pressure
Be able to multitask and produce efficiently under a heavy workload
Possess excellent customer service
Speak with fellow team members in a professional manner
Show respect for clients, team members, and animals (alive or deceased) at all times
Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services
Be able to learn the medical records system and use accurately to maintain medical records and invoicing
Be a team player. Be willing to assist other staff members including those from other departments.
Maintain professional and accurate interdepartmental communications regarding patient and client issues.
Take messages for team members and ensure that they are given to them in a timely manner
Promote open communication regarding daily practice operations
Maintain inventory of food samples, pill cutters, and discharge folders
Answer phones
Ensure triage clipboards are readily available
Clean rooms/lobby/mop as needed
Print patient stickers
Collect completed patient clipboards and organize for scanning