Soutien à la clientèle vétérinaire / Veterinary Customer Support
About The Position
Royal Vet is a new breed of veterinary clinic on a mission to reinvent the pet care experience. We are veterinarian-founded and veterinarian-led, putting the wellbeing of our staff at the forefront of what we do. In doing so, our team can consistently deliver compassionate primary and urgent care to pets in need. We are looking for someone to join our growing Veterinary Customer Support team! As part of our Veterinary Customer Support team, you will be one of the first points of contact for pet parents across our clinics. You will provide friendly, efficient, and compassionate support through phone, email, text, and other communication channels, helping pet parents access the care and information they need. If you are an excellent communicator who remains calm and organized in a fast-paced environment, as well as comfortable managing multiple requests, collaborating with clinic teams, and using technology to create a seamless experience, this is the right role for you!
Requirements
- Excellent verbal and written communication skills in both French and English
- Experience in customer service, reception, call centers, or another client-facing role
- Proven ability to prioritize, multitask, stay organized, and work effectively in a fast-paced environment
- A compassionate, professional, and solutions-oriented approach to client service
- Strong attention to detail and sound judgment when handling sensitive or urgent requests
- Comfortable learning and working across multiple technology platforms and communication channels
- Able to collaborate effectively with team members working across different clinic locations
Nice To Haves
- Veterinary or medical reception experience is considered a strong asset
Responsibilities
- Provide friendly and professional support to pet parents through phone, email, text, and other communication channels
- Schedule, confirm, modify, and cancel appointments across Royal Vet clinics
- Respond to general questions about our clinics, services, appointments, and administrative processes
- Gather relevant information and direct medical questions or urgent concerns to the appropriate clinic or medical team
- Coordinate with reception, medical, and operations teams across our clinics to ensure requests are handled accurately and efficiently
- Document client communications and maintain accurate patient and appointment information in our systems
- Support administrative tasks such as processing payments, requesting records, and following up on outstanding client requests
- Assist with other administrative and operational tasks as needed
Benefits
- Health, dental, and vision insurance
- Paid vacation, statutory holidays, and sick days
- In-clinic and community discounts
- Commuter benefits, such as OPUS card coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
