Part-Time Veterinary Customer Service Representative

Alliance Animal Health•San Marcos, CA

5d•$19 - $22•Onsite

About The Position

East & West Animal Hospital is seeking a Part-Time Veterinary Customer Service Representative who is passionate about delivering high-quality, personalized client care and eager to grow within a collaborative and supportive environment. The hospital combines Eastern and Western veterinary medicine to provide comprehensive care, focusing on treating the root cause of illness while supporting the patient's overall wellbeing. The ideal candidate will love client education, thrive in a fast-paced setting, and value empathy, teamwork, and innovative medicine.

Requirements

Minimum 1+ years of veterinary receptionist experience.
Coverage of some Saturday shifts are required for this position.
Compassionate, calm team player with a positive attitude.
Exceptional multitasking abilities and strong communication skills.
Highly organized with excellent computer proficiency.
Self-motivated, with a desire to continuously learn and grow in your role.
Ability to handle emotionally charged situations with professionalism and resilience.
Excellent written and verbal communication skills, especially in difficult or emotional circumstances.
Comfortable working in a veterinary environment—must not be squeamish.
Ability to adapt quickly to changing situations and manage multiple priorities effectively.

Nice To Haves

Some previous veterinary assistant experience is preferred, but not required.
Previous experience utilizing Avimark is a plus, but not required.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls or emails and direct to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check in and check out clients and process payments.
Offer friendly emotional support in a compassionate and discreet manner during times of need to clients.
Be comfortable with various medical outcomes.
Be able to withstand unpleasant odors and noises.
Be prepared for potential exposure to bites, scratches, animal waste, and potentially contagious diseases.

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applicable to licensed employees)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses