PART TIME Customer Service Representative

ServiceLink•Arlington, TX

3d•$13 - $14•Onsite

About The Position

ServiceLink, a top provider in the mortgage services industry, seeks an individual to join their team as a Customer Service Representative. The ideal candidate will enjoy working with others, be detail-oriented, and driven to meet tight deadlines in a fast-paced environment. This role involves working in a call center environment, assisting clients via phone and email, responding to inquiries about flood products and general concerns, and collaborating with other departments to resolve client issues.

Requirements

High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Proficiency in the Microsoft software products, Excel, Word and Outlook
Excellent communication skills
Attention to detail and accuracy
Problem-solving skills and problem analysis
Ability to multi-task, organize, and prioritize, research and resolve issues in a timely and effective manner.

Nice To Haves

One (1) year of customer service experience preferred

Responsibilities

Handle inbound and outbound calls from customers
Perform customer verifications
Effectively communicate with customers via telephone, email and fax
Provide information in response to inquiries about all flood products and services
Obtain and evaluate all relevant information to handle inquiries and complaints
Resolve customer inquiries related to flood products and services and make effective notes in each order changed.
Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner
Contribute to the team effort by accomplishing related results as needed
Direct requests and unresolved issues to the designated resource
All other duties as assigned