Customer Service Representative - Part Time
About The Position
Uptown Social provides opportunities to promote wellness, learning, socialization, and recreation to aide in successful aging. As Uptown Social staff, it is our pledge to provide a welcoming and safe environment for Sheboygan and its neighboring residents to fully embrace their retirement years. Under the general direction of the Director of Senior Services, the Customer Service Representative provides essential support to the Senior Services team and helps ensure smooth daily operations at Uptown Social. The primary purpose of this position is to serve as a professional and trustworthy customer service representative during open hours and private rentals as well as assist with ongoing administrative and project tasks. We are looking to fill either a 20 hour/week position, or two 10 hour/week positions. These positions are for a limited term. Employee(s) assuming the position must be willing to work some evenings and weekends.
Requirements
- High School Diploma or equivalent required.
- Comfortable working in direct participant interactions whether by phone, email, or in person
- Strong interpersonal, communication and organizational skills and a strong sense of responsibility and initiative, able to work independently
- Ability and willingness to learn, adaptability to new technologies, flexibility when faced with challenging situations, ability to work in an ambiguous environment
- Awareness of occupational hazards, environmental regulations and safe work practice
- Job offers for this position are contingent on the individual passing a pre-employment background check.
Nice To Haves
- Previous direct customer service experience preferred.
- Previous experience in an office setting preferred.
Responsibilities
- Maintain helpful presence at front desk
- Greet and assist Uptown Social participants and volunteers
- Answer phones
- Execute opening/closing procedures
- Process membership applications, program registrations, payments, etc.
- Maintain accurate records
- Support staff with clerical tasks and project work
- Move furniture and program supplies as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
