Part-Time Veterinary Customer Service Representative

AmeriVet•Bellevue, WA

2d•$19 - $22•Onsite

About The Position

Cat Care Clinic is a feline-focused practice dedicated to providing compassionate, high-quality care while creating a positive experience for both our clients and our team. We pride ourselves on a supportive, collaborative workplace where patient care, client communication, and team well-being all come first. As our clinic continues to grow, we are looking to add a part-time Client Service Representative (CSR) to our team. This is an excellent opportunity for someone who is passionate about customer service, enjoys working with cats and their people, and is interested in expanding their skills within the veterinary field. We value team members with positive attitudes, strong communication skills, and a willingness to learn. Ideal candidates may have prior veterinary CSR experience, but we are happy to train the right person who is eager to grow into a true customer service extraordinaire.

Requirements

Excellent customer service and communication skills
Positive, team-oriented mindset
Strong attention to detail and ability to multitask
Comfort working in a fast-paced environment

Nice To Haves

Prior veterinary CSR experience
Prior veterinary or medical setting experience

Responsibilities

Greet clients and patients warmly, creating a welcoming and low-stress environment
Schedule appointments and manage phone, email, and text communications
Perform client check-ins and check-outs efficiently and accurately
Communicate clearly and empathetically with clients regarding services, recommendations, and follow-up care
Discuss financial options and process payments
Maintain accurate patient records and handle medical history requests
Support the veterinary team with patient flow and basic supportive treatments as trained
Maintain a clean, organized front desk and lobby area
Assist with inventory, office supplies, and vendor communications
Participate in marketing efforts and client engagement initiatives