Part-Time Veterinary Customer Service Representative
About The Position
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. VCA Animal Hospitals is committed to diversity, equity and inclusion and wants to be a place where a diverse mix of talented people want to come, stay and do their best work. VCA Animal Hospitals is a leader in veterinary care, committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow.
Requirements
- Experienced Client Service Representative
- Personable yet highly professional demeanor
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Paid vacation/sick days
- 401(k)
- Generous employee pet discounts
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
