Veterinary Customer Service Representative

PriorityPet Urgent Care of Clayton•Clayton, NC

3d•Onsite

About The Position

Priority Pet Urgent Care of Clayton is seeking compassionate, experienced, and qualified support staff for their new urgent care facility, which is open 7 days a week from 4pm to 12am. The facility is equipped with state-of-the-art equipment to provide high-quality veterinary medicine and service to the community. This role involves maintaining the hospital reception area, greeting clients and patients, answering questions, triaging concerns, managing calls and emails, scheduling appointments, checking clients in and out, and processing payments. The position requires providing emotional support to clients during difficult times, being comfortable with various medical outcomes, and withstanding unpleasant odors, noises, and potential exposure to bites, scratches, animal waste, and contagious diseases. Opportunities for virtual and hands-on training and continuing development are available.

Requirements

Customer-oriented service representative
Patient, empathetic, and passionately communicative
Able to put themselves in their customers’ shoes and advocate for them when necessary
Confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints
Ensure excellent service standards
Respond efficiently to customer inquiries
Maintain high customer satisfaction
Highly organized
Possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset

Nice To Haves

Experienced Veterinary Receptionist with a minimum of 1-year veterinary experience preferred
Compassionate and calm team-player
The ability to multi-task

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients
Process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Be comfortable with various medical outcomes
Withstand unpleasant odors and noises
Be prepared for potential exposure to bites, scratches, animal waste and potentially contagious diseases

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses