Veterinary Customer Service Representative, Emergency
About The Position
AVECCC Emergency Veterinary Customer Service Representative is a full-time opportunity in Gilbert, AZ. The schedule is Full-Time Mid Shift from 12 PM to 12 AM, Thursday through Saturday. AVECCC is a 24-hour veterinary emergency and critical care hospital with highly skilled doctors providing complex treatments. The clinical team collaborates with specialists in neurology, internal medicine, dermatology, oncology, and surgery to ensure the highest quality patient care. Ethos Veterinary Health, part of the NVA Group, is a network of 140 specialty and emergency hospitals focused on advancing veterinary medicine through innovation and high standards. Employees work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery, with a culture of mentorship and continuous growth.
Requirements
- Excellent customer service and communication skills
- Compassion, patience, and empathy when working with clients and their pets
- Familiarity with common dog and cat breeds
- Knowledge of veterinary medical terminology
- Education, training, or experience in the veterinary field
- A collaborative mindset and commitment to providing exceptional patient care
- Ability to remain calm, organized, and professional in a fast-paced environment
Responsibilities
- Deliver exceptional patient care while ensuring every patient feels safe, comfortable, and well cared for.
- Support your team by communicating effectively, jumping in where needed, and helping create a positive work environment.
- Provide compassionate client service by keeping pet owners informed, supported, and confident in their pet’s care.
- Contribute to a collaborative hospital culture where teamwork, respect, and continuous learning are valued.
- Maintain high standards of patient care by following hospital protocols, safety procedures, and best practices.
- Grow your skills and knowledge through hands-on experience, training, and opportunities for professional development.
- Make a difference every day for patients, clients, and your fellow team members.
Benefits
- Competitive compensation
- Medical, dental, and vision insurance
- Paid time off, including vacation and sick leave
- Short-term and long-term disability coverage
- Life insurance
- Retirement savings options
- Continuing education (CE) allowance and professional development support
- Employee assistance program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
