Veterinary Customer Service Representative (CSR)
About The Position
Customer Service Representative (CSR) / Veterinary Receptionist VCA All Animal Hospital Orange Park, FL VCA All Animal Hospital in Orange Park, FL is seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our team! We are a small animal general practice with four doctors and are proud to be American Animal Hospital Association (AAHA) accredited. In addition to providing high-quality medical care, we offer boarding and bathing services to support the full needs of our patients and clients. As the face of VCA, our CSRs play a vital role in setting the tone for each client visit—building trust, creating a welcoming environment, and ensuring a smooth and positive experience for both pets and their people.
Requirements
- A friendly, empathetic communicator who enjoys helping people and working around animals
- Strong multitasking and organizational skills in a fast-paced environment
- A self-motivated, dependable individual who takes pride in their work
- Attention to detail and commitment to excellent client service
- A positive, team-oriented mindset
Nice To Haves
- Previous experience in customer service, reception, or a veterinary/medical setting
- Familiarity with veterinary terminology or interest in learning
- Experience with scheduling systems or electronic medical records
Responsibilities
- Greet clients and patients warmly, answer phones, and guide clients through their visit
- Schedule, confirm, and manage appointments efficiently
- Place outbound calls for follow-ups and connect with prospective clients
- Present and explain fees clearly, and process payments accurately
- Recommend and help coordinate products and services, including prescriptions
- Answer questions and provide general education on pet care and preventative health (non-medical guidance)
- Maintain a clean, organized, and welcoming front desk and hospital environment—inside and out
- Manage medical records, charts, reports, and correspondence
- Support the medical team by helping ensure smooth patient flow throughout the day
Benefits
- Medical, dental, and vision insurance
- Employer-paid short-term and long-term disability and life insurance
- Paid parental leave
- Paid vacation, sick time, and holidays
- 401(k) with company match
- Tuition support and scholarships (including veterinary technology programs)
- Free wellness and self-care resources
- Generous personal pet care and product discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
