Veterinary Customer Service Representative (CSR)
About The Position
VCA All Animal Hospital in Orange Park, FL is seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join their team. This is a small animal general practice with four doctors, proud to be American Animal Hospital Association (AAHA) accredited. Beyond high-quality medical care, the hospital offers boarding and bathing services. CSRs are crucial in setting a welcoming tone for client visits, building trust, and ensuring a smooth experience for pets and their owners. VCA Animal Hospitals is committed to equity, inclusion, and diversity, striving to create an environment where a talented mix of people can thrive. They support a workplace focused on career, well-being, and client/patient service. As a leader in veterinary care, VCA Animal Hospitals is dedicated to the future of veterinary medicine, operating a national network of hometown animal hospitals that positively impact pets, people, and communities. They provide primary, emergency, urgent, and specialty care to over four million pets annually, investing in cutting-edge tools, training, and technology. The company comprises 35,000 Associates, including nearly 7,000 veterinarians, 4,000 credentialed technicians, and over 10,000 veterinary assistants, all committed to providing the best medical care.
Requirements
- A friendly, empathetic communicator who enjoys helping people and working around animals
- Strong multitasking and organizational skills in a fast-paced environment
- A self-motivated, dependable individual who takes pride in their work
- Attention to detail and commitment to excellent client service
- A positive, team-oriented mindset
Nice To Haves
- Previous experience in customer service, reception, or a veterinary/medical setting
- Familiarity with veterinary terminology or interest in learning
- Experience with scheduling systems or electronic medical records
Responsibilities
- Greet clients and patients warmly, answer phones, and guide clients through their visit
- Schedule, confirm, and manage appointments efficiently
- Place outbound calls for follow-ups and connect with prospective clients
- Present and explain fees clearly, and process payments accurately
- Recommend and help coordinate products and services, including prescriptions
- Answer questions and provide general education on pet care and preventative health (non-medical guidance)
- Maintain a clean, organized, and welcoming front desk and hospital environment—inside and out
- Manage medical records, charts, reports, and correspondence
- Support the medical team by helping ensure smooth patient flow throughout the day
Benefits
- Access to the people and resources of a large veterinary community
- Opportunities for growth and advancement
- Opportunities to give back through community partnerships and VCA Charities
- Medical, dental, and vision insurance
- Employer-paid short-term and long-term disability and life insurance
- Paid parental leave
- Paid vacation, sick time, and holidays
- 401(k) with company match
- Tuition support and scholarships (including veterinary technology programs)
- Free wellness and self-care resources
- Generous personal pet care and product discounts
- Competitive compensation along with a comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
