VETERINARY CLINIC RECEPTIONIST (Red Bluff Animal Hospital)

Red Bluff Animal Hospital•Pasadena, TX

1d•Onsite

About The Position

The receptionist's primary duty is interacting with clients and coordinating communication between doctors, veterinary technicians and clients.

High School Diploma or G.E.D.
At least 1 year of customer service or job-related experience
Must be able to safely lift 30 pounds
Basic math skills
Must be able to communicate effective verbally and in writing.
Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

Provide top-notch customer service and ensure that clients feel welcome and comfortable in our clinic
Be attentive to client and patient needs
Manage the appointment schedule and keep client and patient flow running smoothly
Answer phone calls from clients with a smile and ensure that all messages get to the appropriate staff member
Check-in clients upon arrival
Monitor client flow from check-in to discharge
Provide client education
Assist in cleaning the hospital, including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, exam rooms, and kennels if needed
Process payments and close out client visits
Generate a list and call and/or send reminders for post-operative and treatment checks and vaccinations
Maintain proper documentation in the patient's medical record
Properly manage the clinic's filing system
Relay appropriate information to/from clients to doctors and/or management.