Veterinary Clinic Coordinator - Bentonville

Best Friends•Bentonville, AR

3d•Onsite

About The Position

The Clinic Coordinator helps support the clinic operations by working directly with clients, helping with scheduling, pre and post visit instructions. In addition, this role will also be responsible for helping manage the weekly animal admissions, ensuring all incoming animals receive proper documentation, basic medical care, and ensuring that supplies are ordered and maintained and assisting in the clinic work as needed.

Requirements

Previous experience working in a public facing role providing exemplary customer service is required.
Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns.
Proficiency with Microsoft Office products like Excel and Word; familiarity with shelter software/animal management software, or desire to learn.
Strong communication skills - verbal and written.
Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process.
Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.
Ability to professionally speak about Best Friends activities and positions on issues.
Genuine passion for animal welfare and a steadfast commitment to advancing Best Friends' mission to Save Them All.
Valid driver’s license, meeting Best Friends Animal Society’s driver qualification standards; ability to travel, including overnight stays, when needed.

Nice To Haves

At least 6 months of previous administrative or receptionist experience in a clinic or medical setting is preferred.
If candidate doesn't have experience working in a clinic or medical setting, then 2-3 years of experience working as a receptionist or in an administrative role will be required.
A minimum of one year of experience working with animals providing basic veterinary care preferred but not required.
basic ability to identify and speak to medical and behavioral characteristics of dogs and cats is preferred.
Prior experience using Clinic HQ and/or Shelterluv is preferred but not required.
Bilingual or multi-lingual skills preferred but not required.

Responsibilities

Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table.
Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.
Coordinate and conduct day-to-day veterinary program activities including medical appointments, transport logistics, partner communication, maintenance of animal records, and other activities as assigned; contribute to strategies for operational efficiency, and superior customer service.
Perform basic medical care including but not limited to medicating, vaccinating, subcutaneous fluids, and microchipping under the direction of a veterinarian; have knowledge of sterile techniques, basic knowledge of surgical instruments, and knowledge of animal physiology.
Lead and empower volunteers and volunteer teams in support of lifesaving care and outcome programs with the goal of utilizing volunteers to the greatest extent possible to expand Best Friends lifesaving capacity; assist with client communications including aftercare and emergency support; deliver and lead superior customer service.
Maintain a clean and disinfected working environment, maintain controlled substances logs, accurately enter, and maintain patient and client medical data; provide basic care such as feeding, cleaning, walking, and socialization for animals temporarily housed or transported within Lifesaving Center vehicles, buildings, or facilities.
Work collaboratively with Best Friends’ team members in all areas of operations to achieve lifesaving goals; follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping.
Responsible for maintaining a safe workplace, valuing, and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions.