Veterinary Clinic Assistant III - VIP Petcare

Tractor Supply Company • Knoxville, TN

4d • Onsite

About The Position

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. This position reports to the VIP Petcare team.

Requirements

• 3-5 years of experience in a pet related field.
• Previous animal handling experience, including restraint and animal behavior.
• Must be 18 years of age or older with a valid driver’s license and VIP Petcare Pass MVR Check with reliable transportation to and from work.
• Previous customer service sales experience.

Nice To Haves

• Present professional appearance and positive conduct
• Punctuality and dependability highly valued
• Proficient in computer software (iPad, Bluetooth devices and more)
• Strong organizational, problem-solving, and analytical skills
• Ability to work within a team to meet team goals and objectives
• Comfort level in approaching host location’s customers to educate about our clinics
• Ability to adapt to changing priorities

Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents
• Expert in safe restraint of pets for wellness procedures including vaccines, nail trims and microchipping
• Contribute to the development of veterinary clinic assistants, monitor processes, procedures, and pet parent interactions
• Collect and prepare blood and fecal samples for laboratory testing
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
• Drive van to and from clinics responsibly; load and unload the vans upon arrival and departure (Community Clinics)
• Make expert recommendations for services and products to every pet, every time based on pet’s lifestyle and an understanding of canine and feline diseases
• Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
• Ability to execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
• Direct the clinic flow by utilizing effective communication, organization, and time management skills
• Achieve all three clinic job competencies (Expert Handler, Phlebotomist, Injection Specialist)
• Provide customer service to pet parents by answering questions and assisting them through the clinic process
• Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold
• Scan pets for microchips
• Prepare canine and feline vaccines
• Establish and maintain effective relationships with pet parents and partners
• Other duties as assigned

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Company-paid life insurance
• Company-paid disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources such as adoption and surrogacy assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED