Groomer Technician - VIP Petcare

Tractor Supply Company • Mesa, AZ

6d • Onsite

About The Position

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. This position reports into the VIP Petcare team. The role involves performing groom tech functions as requested by the Pet Parent, including providing an attractive pet bath and basic grooming needs that meet Pet Parent’s expectations and are appropriate for the pet type. The technician will observe dog's coat conditions and recommend appropriate treatments, provide clients with retail product suggestions, and ensure front desk is advised of extra charges for brush-out or de-matting services. The technician will finish dogs per client description and expectations, manage their own grooming workload and schedule to ensure departure times are met, and notify Pet Parents of unavoidable delays. The grooming station must be kept stocked, cleaned, and ready for use, with any supply needs alerted to the Supervisor. Room safety is maintained by wiping up spills and accidents promptly. The technician will use the company electronic system to log pet & Pet Parent notes and update accordingly or provide updates to the reception team. The role also includes performing related duties as assigned, communicating equipment damage to leadership, and presenting oneself professionally in company-approved attire.

Requirements

• Minimum 1+ year of Industry relevant experience
• High School diploma or equivalent is required. Any suitable combination of education and experience will be considered.

Nice To Haves

• Safe Pet Handling
• Brushing and Combing all coat types
• Bathing all coat types
• Drying all coat types
• Nail Trimming
• Ear Cleaning
• Preparatory Hair Trimming
• Basic Clipper Techniques
• Basic Finishing Techniques
• Customer Service Skills
• Demonstrating Professionalism
• Equipment Handling and Maintenance
• Practice Safety and Sanitization protocols

Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents
• Safely restrain / hold pets for wellness procedures including nail trims/grinding, anal gland expression and clipping
• Make recommendations for services and products for every pet, every time, based on the pet’s lifestyle and an understanding of canine hygiene and environment
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment in between each pet
• Promote a culture of safety in your salon and live our values, while continuing to reinforce our brand promise with pet parents, partners, and team members
• Provide customer service to pet parents by answering questions and assisting them through the salon process
• Achieve goals, as set by your manager, including dollars per pet, pets per clinic, preferred product and microchips sold
• Scan pets for microchips
• Establish and maintain effective relationships with pet parents and partners
• Performs Groom Tech functions as requested by Pet Parent, agreed upon and described on the groom card, computer system profile, or instruction form
• Provides an attractive pet bath and basic grooming needs that meet Pet Parent’s expectations and are appropriate for the pet type
• Observes dog’s coat conditions and recommends appropriate treatments and remedies based on needs of the pet and skill level of the Groom Tech
• Provides clients with retail product suggestions that can benefit the pet’s coat or overall condition
• Ensures front desk is advised of extra charges required for brush-out or de-matting services
• Finishes dogs, per client description and expectations
• Manages own grooming workload and schedule to ensure departure times are met and Pet Parents are notified in advance of unavoidable delays
• Ensures grooming station is stocked with supplies, tools, cleaned and ready for use, and alerts Supervisor if supplies are needed
• Maintains room safety by wiping up water spills and pet accidents as soon as possible
• Updates pet status using company defined systems, and advises reception when pets are ready to go home, and all required and requested services are completed
• Always follows safety procedures for pets and staff
• Asks for assistance when a pet is stressed, very difficult to manage, or showing any signs of injury prior to or during the service being rendered
• Cleans grooming areas at the end of day and performs additional maintenance throughout the day as needed
• Utilizes company electronic system to log pet & Pet Parent notes, and updates accordingly or provides these updates to the reception team for system entry
• Performs related duties as assigned or as the situation dictates
• Communicates with leadership when any grooming room equipment is damaged and needs to be repaired
• Must present themselves in a professional manner, including the wearing of company approved attire in good condition, and abide by other desired personal presentation requirements found in the employee manual or guide

Benefits

• company-paid life and disability insurance
• paid parental leave
• tuition reimbursement
• family planning resources such as adoption and surrogacy assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED