Remote Veterinary Client Support Representative
About The Position
We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience. This opportunity is ideal for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner. If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you.
Requirements
- Must currently reside in Mexico
- Previous call center or customer service experience
- Previous remote work experience
- Excellent English communication skills
- Clear pronunciation with minimal accent
- Strong listening and problem-solving skills
- Ability to follow detailed procedures and workflows
- Strong attention to detail
- Professional and empathetic communication style
- Comfortable handling emotional or sensitive customer conversations
- Immediate availability preferred
- Windows 11 computer (Mac not supported)
- Minimum 16 GB RAM
- Webcam
- USB headset with microphone
- Reliable wired high-speed internet connection
- Quiet professional workspace
- Backup power solution strongly preferred
- Ability to complete a technical verification
Nice To Haves
- Healthcare customer service experience
- Veterinary industry experience
- Medical office experience
- Appointment scheduling experience
- CRM experience
- Ticketing system experience
- Pet ownership or a strong passion for animals
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Assist pet owners with appointment scheduling, rescheduling, and general inquiries
- Follow clinic-specific procedures, workflows, and documentation requirements
- Accurately document customer interactions within CRM and scheduling systems
- Escalate urgent concerns according to established procedures
- Maintain a compassionate and professional tone during sensitive customer interactions
- Support veterinary clinics by providing exceptional customer service experiences
- Manage multiple systems and tasks while maintaining accuracy and efficiency
- Meet attendance, productivity, and quality expectations
Benefits
- Paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
