Veterinary Client Service Representative

Allied Veterinary Specialists • Jacksonville, FL

8d • Onsite

About The Position

Join a Growing Emergency & Specialty Hospital Team Dedicated to Excellence, Compassion, and Teamwork. At Allied Veterinary Specialists (AVS), we believe exceptional patient care begins with exceptional people. As we continue expanding our Emergency & Specialty services throughout Northeast Florida, we are seeking experienced Client Service Representatives (CSR) to join our teams at our Orange Park and Jacksonville (E-Town) hospitals. Our culture is rooted in Compassion, Respect, Education, Advancement, and Service. The Client Service Representative serves as the first impression of Allied Veterinary Specialists and plays a critical role in creating a welcoming, supportive, and professional experience for clients, patients, and referring veterinarians.

Requirements

• Minimum of 3 years of veterinary Client Service Representative experience
• Experience working in a veterinary hospital environment
• Strong client communication and customer service skills
• Ability to remain calm and professional in emergency situations
• Excellent multitasking and organizational abilities

Nice To Haves

• Emergency and Specialty Veterinary Hospital experience strongly preferred
• Experience handling high call volumes and multi-line phone systems
• Experience with ezyVet and/or VetRadar software systems preferred

Responsibilities

• Greet clients and patients professionally and compassionately
• Manage incoming phone calls and direct communications appropriately
• Schedule appointments, consultations, and procedures accurately
• Check patients in and out efficiently
• Review estimates, invoices, and payment options with clients
• Process payments and maintain financial accuracy
• Support emergency patient arrivals and urgent client needs
• Maintain accurate client and patient records

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance
• Overnight shift differential compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed