Veterinary Client Service Representative
About The Position
We are seeking a positive Client Service Representative to join our team. At VCA Stoney Creek Animal Hospital in Charlotte, NC, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates.
Requirements
- Personable yet highly professional demeanor.
- Ability to set the tone for the practice and build customer trust and confidence.
- Proficiency in customer service functions such as greeting, answering phones, and guiding clients.
- Skill in scheduling and confirming appointments.
- Experience with outbound calls for follow-ups and prospective client outreach.
- Capability to present and explain fees, and process payments.
- Knowledge of products and services, including prescriptions.
- Ability to educate clients on general animal husbandry and non-medical pet care.
- Experience managing medical records, charts, reports, and correspondence.
- Willingness to perform hospital maintenance, including waste removal and ensuring cleanliness.
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Paid vacation/sick days
- 401(k)
- Generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
