Veterinary Client Service Representative, GCVS

Ethos Veterinary Health•Houston, TX

2d•$17 - $19•Onsite

About The Position

Gulf Coast Veterinary Specialists (GCVS) is seeking an experienced Veterinary Client Service Representative to join their team. GCVS is a leading provider of specialized care for companion animals, known for its commitment to excellence and state-of-the-art facility. The role involves supporting emergency, critical care, and specialty departments by welcoming and assisting guests, educating clients and referring veterinarians about services, coordinating appointments, managing communications, and maintaining client/pet records.

Requirements

Exceptional communication and customer service skills.
Ability to make a positive and lasting first impression.
Adaptability and multitasking skills to navigate fast-paced environments and unexpected situations.
Proven customer service experience with the ability to build positive relationships.
Flexibility and adaptability to thrive in a collaborative environment.
Ability to handle unanticipated tasks with grace.

Nice To Haves

Experience in a veterinary setting.
Familiarity with veterinary terminology and procedures.

Responsibilities

Inform clients and referring veterinarians about comprehensive services and provide compassionate support over the phone and in person.
Assist clients in scheduling appointments at the multi-specialist hospital.
Handle reminder and follow-up communications with clients via phone and email.
Accurately update and maintain client/pet records and files.