Veterinary Client Services Lead
About The Position
Lead the client service team at SAGE Campbell, a hospital offering Emergency, Critical Care, Urgent Care, Surgery, Oncology, Internal Medicine, Neurology and Physical Rehabilitation services. In this role, you'll manage a team of Client Service Coordinators and ensure every team member provides an exceptional client experience. At SAGE Campbell, part of Ethos Veterinary Health, you'll join a team committed to providing the highest standard of compassionate and collaborative veterinary care to every patient. Along with state-of-the-art diagnostic equipment and treatment options, the team prides itself on a positive culture in a training environment that drives inclusiveness and camaraderie. Being part of the Campbell team provides you with opportunities to expand your skillset and grow with us.
Requirements
- A minimum of 3 years of experience in a fast-paced, high-volume client service setting
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communications systems
- Excellent positive and productive communication skills, both verbally and in writing
- Valid California driver's license, proper vehicle registration, and California's minimum automobile insurance coverage
- Ability to work shifts, days, nights, weekends, and holidays
- A collaborative mindset and commitment to exceptional patient care
Nice To Haves
- Leadership experience highly preferred
- A self-starter with a strong sense of ownership and a positive, professional attitude and demeanor
- Ability to lead by example and positively influence others by managing and participating in the mentorship and training of team members
Responsibilities
- Manage a team of Client Service Coordinators
- Ensure all team members provide an exceptional client experience
- Complete the monthly schedule and ensure adequate coverage
- Manage department payroll and staffing costs, including review and approval of timecards
- Fill in as a Client Service Coordinator as needed
- Ensure the daily financial close is properly completed
- Participate in the development of and refinements to best practices (SOPs) to ensure efficiency and compliance
- Deliver results in areas of staff development, training, client satisfaction, and safety
- Work closely with veterinarians, technicians, and support teams
- Contribute to a positive, team-focused hospital culture
Benefits
- Medical, dental, and vision
- 401k with employer match
- Paid time off (including sick time)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
