Veterinary Lead Client Service Representative

Resurgence Veterinary Mobility • Decatur, GA

8d • Onsite

About The Position

Guide Front Desk Operations and Elevate Client Experiences. Are you an experienced veterinary receptionist with a talent for leadership? We are seeking a Lead Client Service Representative to manage the front desk operations of our veterinary rehabilitation practice. In this role, you’ll provide exceptional client care while leading a team, ensuring smooth daily operations, and supporting practice growth. At our practice, client service is at the heart of what we do. As the Lead Client Service Representative, you’ll play a pivotal role in creating a welcoming environment, fostering teamwork, and driving operational efficiency. This position offers the chance to grow your leadership skills in a supportive, animal-focused setting.

Requirements

• At least two years of experience in veterinary reception or client service.
• Strong communication skills with a focus on client satisfaction.
• Proficiency in practice management software and Microsoft Office Suite.
• Exceptional organizational skills and attention to detail.
• Ability to manage a team and provide constructive feedback.

Nice To Haves

• Collaborative, with a positive and supportive attitude.
• Ability to resolve conflicts diplomatically and professionally.
• Strong multitasking skills and ability to prioritize in a fast-paced environment.
• Passion for animals and commitment to exceptional client care.

Responsibilities

• Oversee front desk operations, ensuring positive client experiences.
• Develop, mentor, coach, and provide feedback to the client service team.
• Partner with practice leadership to achieve operational and business goals.
• Supervise the front desk team to ensure positive client experiences.
• Address client concerns and resolve issues proactively.
• Maintain and improve client engagement and communication initiatives.
• Support recruitment, onboarding, and training of new CSRs.
• Provide feedback, coaching, and performance evaluations for the CSR team.
• Manage scheduling to ensure adequate front desk coverage.
• Ensure the front desk and lobby are clean, organized, and welcoming.
• Manage patient appointments, records, and communications.
• Oversee the inventory of office supplies and retail items.
• Reconcile transactions, manage cash handling, and assist with accounts payable.
• Audit invoices and resolve discrepancies with staff and clients.
• Monitor discounts and refunds for compliance with policies.
• Support marketing initiatives and participate in community events as needed.
• Ensure the availability and upkeep of client education materials.

Benefits

• Competitive Salary
• Professional Growth opportunities
• Professional development assistance
• Certifications
• Work/Life Balance
• Generous PTO package
• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Life insurance
• Critical illness coverage
• Accident coverage
• 401k Retirement plan with employer match
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid holidays
• Paid parental leave
• Bi-annual performance-based bonus program
• Weekday-only schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed