Client Services Lead

UDig • Nashville, TN

14h • Hybrid

About The Position

At UDig, client service means more than managing relationships—it’s about building trust, enabling delivery success, and helping clients realize the full value of their investments. As a Client Services Lead, you’ll play a critical role in leading client delivery, growing accounts, and making UDig the partner clients turn to first. You’ll work side-by-side with delivery teams and client executives, blending technical understanding, consultative leadership, and strategic planning to drive meaningful outcomes.

Requirements

• 7+ years of experience in consulting, client services, or account management roles within a technology, software development, or professional services environment.
• A strong background in delivery management, operational oversight, and client relationship growth.
• Proven ability to navigate complex client environments, influence executive stakeholders, and drive alignment across teams.
• Experience supporting pre-sales efforts, including opportunity identification, proposal development, and client pitch support.
• Expertise in account planning, financial forecasting, and revenue growth strategies.
• Confidence bridging the gap between technical delivery teams and business stakeholders—communicating clearly and acting as a trusted advisor.
• Familiarity with agile delivery environments and project management tools (e.g., Azure DevOps, Jira, Notion).

Responsibilities

• Lead client relationships. Serve as a primary point of contact for assigned accounts—building trust, offering insight, and ensuring client needs are met with confidence and care.
• Drive delivery excellence. Partner with Delivery Managers and Technical Leads to keep projects on track, proactively remove blockers, and promote a culture of quality and accountability.
• Grow client accounts. Build and execute account plans to expand our footprint, identify new opportunities, and connect UDig’s capabilities to client goals.
• Promote strategic value. Help clients connect delivery success to broader business outcomes—strengthening our partnerships through insights, best practices, and recommendations.
• Represent UDig’s brand. Act as a strategic advisor, storyteller, and relationship builder—bringing energy, clarity, and a long-term mindset to every conversation.
• Champion client satisfaction. Track and measure satisfaction across engagements, helping us continuously raise the bar on delivery impact and client experience.
• Collaborate across teams. Work closely with sales, marketing, and delivery leadership to align efforts and drive firm-wide growth in Nashville.

Benefits

• Hybrid work environment with opportunities for high-caliber in-person collaboration.
• $1,500 annual training budget, mentorship, and hands-on learning.
• Strong salary, performance-based bonuses, and career progression.
• PTO, parental leave, 401(k) match, health, dental, vision, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed