Veterinary Client Service Representative - Spruce Hill Veterinary Clinic - Springfield, MA

Veterinary Innovative Partners•Springfield, MA

2d•Onsite

About The Position

Spruce Hill Veterinary Clinic is seeking a compassionate, professional, and customer-focused Client Service Representative (CSR) to join our growing team full-time! This position is ideal for someone who enjoys building relationships, helping people and their pets, and being an integral part of a collaborative veterinary team. We are looking for someone who thrives in a fast-paced environment, communicates with kindness and professionalism, and is passionate about delivering exceptional service to every client who walks through our doors. Spruce Hill has proudly served the Springfield community for over 40 years. We have cared for generations of families and have been voted “Best Veterinary Practice” year after year by our loyal clients. That reputation exists because of our team. We support each other. We laugh together. We problem solve together. And we show up for our patients and clients every single day. We are a collaborative, positive, highly communicative group that genuinely enjoys working together. Our exam rooms are newly updated, our workflows are strong, and our clients are engaged and respectful. We are looking for a technician who wants to grow with us and continue raising the standard of medicine we practice.

Requirements

Excellent customer service and communication skills
Friendly, positive, and professional demeanor
Strong multitasking and organizational abilities
Ability to remain calm during busy or emotional situations
Strong attention to detail
Ability to work effectively as part of a team
Comfortable working with computers and learning new software

Nice To Haves

Previous veterinary receptionist or Client Service Representative experience
Previous customer service experience in veterinary medicine, healthcare, hospitality, or a related field
Knowledge of veterinary terminology is a plus
Experience with veterinary software systems is preferred but not required

Responsibilities

Welcome clients and patients warmly and professionally
Answer incoming phone calls and assist with scheduling appointments
Provide information regarding hospital services and policies
Communicate effectively with veterinarians, technicians, and support staff
Support clients with compassion during both routine and emotional visits
Schedule appointments, surgeries, and procedures
Confirm appointments and communicate schedule updates
Help maintain efficient daily hospital workflow
Verify patient and client information
Process payments accurately
Review invoices and answer client questions
Schedule follow-up appointments and coordinate future visits
Maintain accurate patient and client records
Manage emails, texts, and client communications
Assist with filing, scanning, and data entry
Utilize veterinary practice management software
Assist clients with forms and paperwork
Provide basic preventive care information as directed
Help facilitate communication between clients and the medical team

Benefits

Comprehensive medical, dental, and vision plans
Employer-paid basic life insurance and voluntary options including AD&D
Short-term and long-term disability coverage
Employee Assistance Program (EAP)
Four (4) weeks of paid time off for all full-time teammates
Two (2) floating holidays
Continuing education opportunities
Personalized development programs, including regular check-ins and tailored growth plans
Tuition Assistance for student loan debt
Uniform Allowance: $150 per year for full-time teammates
Discounted Pet Care
Industry Leading Parental Leave Policy: For Birth Parent(s): Up to 14 weeks of paid leave at 100%. For Non-Birth Parent(s): 6 weeks of paid leave at 100%.