Veterinary Client Service Representative
Ethos Veterinary Health•Red Bank, NJ
•$19 - $20•Onsite
About The Position
Join Red Bank Veterinary Hospital (RBVH), one of the nation's premier emergency and specialty veterinary hospitals. As a Veterinary Client Service Representative, you'll be the welcoming face of our hospital, helping create an exceptional experience for clients while supporting our doctors, veterinary technicians, and hospital team in a fast-paced specialty environment.
Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service experience
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Comfortable working in a fast-paced environment
- Basic computer proficiency and ability to learn new software
- Ability to work collaboratively as part of a team
- Fluent in spoken and written English
Nice To Haves
- Previous experience as a Veterinary Client Service Representative, Veterinary Receptionist, or Client Service Representative in a veterinary hospital
- Experience in an emergency or specialty veterinary hospital
- Knowledge of veterinary terminology and hospital workflows
Responsibilities
- Greet clients and patients with professionalism and compassion
- Check patients in and out for appointments
- Schedule appointments and recheck visits
- Coordinate front desk operations and support hospital workflow
- Assist families through the euthanasia paperwork process with empathy and sensitivity
- Discuss payment options and process client transactions
- Process daily estimates and financial reports
- Prepare schedules, maintain medical records, file documents, and complete administrative tasks
- Answer incoming phone calls and direct urgent calls to the appropriate clinical team
- Coordinate communication between clients, doctors, and veterinary staff
- Support student training and mentorship opportunities as needed
- Maintain a positive, organized, and client-focused environment
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with Employer Match
- Paid Time Off
- Sick Leave
- Vacation
- Bereavement Leave
- Employee Assistance Program (EAP)
- Uniform Allowance
- Employee Referral Program
- Career Growth & Professional Development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
