Veterinary Client Service Representative - 3rd Shift
About The Position
Pieper Veterinary is seeking kind, compassionate, and detail-oriented Third Shift Client Service Representatives to join their team of veterinary professionals in their Specialty, Emergency and Primary Care practice in Middletown, Connecticut. The hospital is a VECCS Level 1 Certified hospital with specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery and Exotics, and a full staff of experienced Emergency and Primary Care Veterinarians. The hospital teams work closely together to deliver the highest quality of care. The company prides itself on recognizing top talent and strong work ethics, offering opportunities for promotion from within. They also provide numerous in-house CE opportunities and mentoring to support career goals. The company promotes an environment of inclusivity where everyone feels welcome.
Requirements
- Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
- Familiarity with veterinary terminology or a willingness to learn.
- Excellent verbal and written communication skills to interact with clients, and staff.
- Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
- Ability to handle challenging client situations with tact, patience, and understanding.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Reliable, punctual, and dependable with a strong work ethic.
- Must be 18 years or older to apply.
Nice To Haves
- Experience with EzyVet and Smartflow are an additional plus but not required.
Responsibilities
- Navigate both client and interpersonal communication with skill and ease.
- Thrive in a fast-paced, high-volume setting.
- Remain calm during emotional and stressful situations.
- Handle patients on a leash or in a carrier.
- Collaborate with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Assist with other duties as needed and work effectively in a team-oriented environment.
- Deliver exceptional service.
- Remain calm and composed under pressure, especially in high-stress or emotional situations.
- Continue learning and stay updated on best practices in client service and veterinary care.
Benefits
- Competitive paid time off & holidays
- Career Growth & Training Opportunities
- Comprehensive medical, dental, and vision insurance
- Mental Health Focused Services
- 401(k) plan with a strong employer match
- Up to 75% employee pet care discount
- Annual uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
