Veterinary Receptionist

Ethos Veterinary Health • Pensacola, FL

16d • $17 - $18 • Onsite

About The Position

Veterinary Emergency Referral Center (VERC) is seeking a full-time Overnight Veterinary Client Service Representative to join our Emergency team in Pensacola, FL. This opportunity is ideal for an experienced veterinary receptionist or client service professional who thrives in a fast-paced emergency animal hospital and is passionate about providing compassionate support to pet owners during some of their most difficult moments.
As a Veterinary Client Service Representative, you'll play a vital role in creating an exceptional client experience while supporting Doctors, Veterinary Technicians, and the Emergency team through clear communication, organization, and outstanding customer service.

Requirements

• High school diploma or equivalent required
• Minimum of 2 years of veterinary client service or hospitality experience required
• Knowledge of veterinary terminology, hospital workflow, and client communication
• Strong verbal and written communication skills
• Exceptional customer service and relationship-building abilities
• Experience managing difficult or emotional client interactions with professionalism and empathy
• Strong organizational skills and attention to detail
• Comfortable using computers, multi-line phone systems, and veterinary practice management software
• Ability to multitask and adapt in a fast-paced emergency environment
• Comfortable working around sick or injured animals, cleaning chemicals, anesthetic gases, and other hospital-related hazards
• Fluent English speaking and reading skills required

Nice To Haves

• Previous experience as a Veterinary Receptionist, Client Service Representative, or veterinary customer service professional preferred
• Bilingual or multilingual communication skills are a plus

Responsibilities

• Deliver exceptional customer service to clients visiting our emergency animal hospital.
• Answer and manage a high-volume, multi-line phone system.
• Schedule appointments, register patients, and complete client check-in and checkout.
• Coordinate communication with referring veterinary hospitals to obtain and send medical records.
• Serve as a liaison between clients and the medical team, ensuring timely and accurate communication.
• Provide compassionate support to clients during emergency and critical situations.
• Maintain accurate client and patient records using the hospital management system.
• Assist with administrative tasks while maintaining an organized and welcoming reception area.
• Collaborate with doctors, Veterinary Technicians, and hospital staff to support efficient patient care and workflow.

Benefits

• Medical, dental, and vision insurance
• Disability insurance
• Life insurance
• Paid time off (PTO)
• Paid holidays
• 401(k)
• Employee pet discount
• Uniform allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED