Veterinary Client Service Representative - Daytime Shifts
About The Position
At Allied Veterinary Specialists (AVS), exceptional patient care starts with an exceptional team. As our Emergency & Specialty services continue to grow throughout Central and Northeast Florida, we’re looking for an experienced Veterinary Client Service Representative (CSR) to join our South Daytona team. This is more than a front-desk position. You’ll be a vital part of the patient experience—supporting pet owners during stressful moments, coordinating with our medical teams, and helping keep a fast-paced specialty hospital running smoothly. As a CSR, you’ll help create a welcoming, organized, and compassionate experience from the moment a client contacts our hospital.
Requirements
- 3+ years of Veterinary Client Service Representative experience
- Previous experience working in a veterinary hospital
- Excellent communication and customer service skills
- Strong multitasking and organizational abilities
- Confidence handling difficult or emotional conversations
- Ability to stay calm and professional during emergency situations
- Strong problem-solving skills
- Ability to work independently while also collaborating with a team
Nice To Haves
- Emergency and/or Specialty Veterinary experience
- Experience managing high call volumes
- Experience in a fast-paced reception environment
- Working knowledge of ezyVet and/or VetRadar
- Knowledge of veterinary terminology and specialty services
Responsibilities
- Greet clients and patients with warmth, professionalism, and empathy
- Manage incoming calls through a multi-line phone system
- Schedule consultations, diagnostics, procedures, and follow-up appointments
- Efficiently check patients in and out
- Review estimates, invoices, payment options, and financial information with clients
- Process payments accurately
- Assist with emergency arrivals and urgent client needs
- Maintain accurate client and medical records
- Communicate closely with doctors, technicians, and referring veterinary hospitals
- Help keep communication flowing in a busy Emergency & Specialty environment
- Contribute to a positive, supportive, and team-focused culture
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Competitive compensation based on experience
- Overnight shift differential opportunities
- Continuing education and professional development
- Career advancement opportunities
- Leadership development opportunities
- Supportive and collaborative team culture
- Exposure to advanced Emergency & Specialty veterinary medicine
- The opportunity to work alongside experienced emergency clinicians and board-certified specialists
- The chance to grow with an expanding veterinary organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
