Veterinary Client Service Representative - Specialty & Referrals
About The Position
Animal Emergency & Referral Center of Minnesota (AERC) is seeking an experienced Specialty Client Service Representative for a unique hybrid role that combines client service, specialty floor coordination, referrals support, and occasional ER front desk coverage. This position serves as a crucial link between clients, specialty departments, referring veterinarians, and the hospital team, ensuring a smooth process from patient arrival to discharge. The role requires strong organizational skills, excellent communication, and the ability to remain calm and professional in a fast-paced veterinary hospital environment. This is not an animal-handling position.
Requirements
- At least 3 years of client service experience.
- A high school diploma or GED.
- Excellent verbal communication and active listening skills.
- Strong organizational, multitasking, and time-management abilities.
- Comfort working independently while collaborating with a larger hospital team.
- Strong computer skills, including comfort learning or working within electronic medical record systems.
- Ability to communicate with empathy and professionalism when clients are experiencing stressful or emotional situations.
Nice To Haves
- Experience in veterinary medicine, human healthcare, or an emergency/specialty hospital environment.
Responsibilities
- Serve as the primary Client Service Representative on specialty floors.
- Welcome clients and coordinate patient intake and arrival with specialty teams.
- Facilitate the smooth progression of appointments, consultations, rechecks, and discharges.
- Schedule specialty consultations and recheck appointments.
- Collect and refund deposits as directed by specialty services.
- Receive and process medical records, radiographs, lab work, and other information from referring veterinary practices.
- Manage incoming referrals, verify documentation, and coordinate appointments across departments.
- Provide backup support to the ER Client Service team when specialty and referrals coverage allows.
- Maintain clean, organized, and welcoming client-facing spaces.
- Communicate with clients compassionately and professionally, especially during stressful situations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
